Loud Thinking

Posts Tagged ‘My Views’

Given below is the link of the scan of the letter and the envelope of Sir. Dr. Allama Iqbal Sahab, written to my maternal grand father 87 years ago. I have the original copy of the letter as well as the envelope.

Link:- https://www.snayyar.com/an-84-years-old-letter-of-dr-allama-muhammad-iqbal-poet-of-the-east.html#sthash.rrR31rlX.dpbs

“A friend who understands your tears is much more valuable than a lot of friends who only know your smile.”

Trust is to believe in and rely on another.

An excerpt from
The How of Wow!
by John Murphy

The truth is world class service organizations know and apply certain practices that most companies do not. This is what differentiates them from the pack. This is what keeps them moving forward on the leading edge of innovation and change, forcing others to catch up. They do things that exceed customer expectations. They solve problems before customers even know there is a problem. They fill latent needs before customers know they have a need. They offer value propositions that seem impossible, yet they deliver on their word. They understand that the customer is not always right, that the customer often does not know what they want until they see it. As Lee Iacocca put it many years ago, no one ever came to Chrysler and asked for a mini-van to be designed.

Super positive experiences with most businesses may be rare indeed, but they are a way of life for the companies that have it right. Customer service is not a department. It is an attitude. It is a culture. It is a collective way of seeing the world. “Wowing” customers is not the exception. It is the rule. Exceeding expectations is not a surprise. It is planned and executed with diligence, ease and grace.

Take Disney, for example. Imagine you are standing in line waiting for a ride in one of the parks. You notice a sign that indicates you will be in line for 35 minutes. Is this a guess? Is this like listening to an airline attendant telling you the plane you are waiting for is scheduled to leave on time in ten minutes when there is no plane at the gate? Disney not only knows how long you will wait, but they pad it by a few minutes so you “think you made good time” when you get on the ride in 33 minutes. Instead of being disappointed or simply satisfied, you feel good.

If you are serious about “wowing” your customers and growing your business through genuine best practices, The How of Wow! is for you. Some of the secrets revealed in this book may surprise you. After all, if everyone knew these secrets and everyone applied them, they wouldn’t be secrets.

Maturity comes when you stop making excuses and start making changes.

Saeed Ajmal a loose cannon?

The demeaning statement against the Pakistan cricket teams coach, Dav Whatmore, by the cricketer Saeed Ajmal, who is also a contracted cricketer of the PCB, is a flagrant violation of the PCB code of conduct.

PCB must know that indiscipline is a very contagious phenomenon, which if not nipped in the bud, spreads like a wild fire fanned by the blowing winds.

As such, the PCB must punish Saeed Ajmal, to make him an example for any repeat of such action, by any other player, in future.

The demeaning statement against the Pakistan cricket teams coach, Dav Whatmore, by the cricketer Saeed Ajmal, who is also a contracted cricketer of the PCB, is a flagrant violation of the proscribed code of conduct. The PCB must punish Saeed Ajmal to make him an example for any repeat of such action by any other player, in future.

“You must not lose faith in humanity. Humanity is an ocean; if a few drops of the ocean are dirty, the ocean does not become dirty.”

— Mahatma Gandhi

@nayyarahmad: And the PMLN’s government is SILENT, despite knowing the whole fact that economy is being damaged irreparably…. http://t.co/PFnrj1q22K

“I disapprove of what you say, but I will defend to the death your right to say it.”

Voltaire (1694-1778);
philosopher, essayist