Loud Thinking

Posts Tagged ‘My Views’

Good is the enemy of the best..!

Passion is a powerful or compelling emotion or feeling.

“I began to realize how important it was to be an enthusiast in life. He taught me that if you are interested in something, no matter what it is, go at it at full speed ahead. Embrace it with both arms, hug it, love it and above all become passionate about it. Lukewarm is no good. Hot is no good either. White hot and passionate is the only thing to be.”

Roald Dahl (1916-1990);
British novelist

Don’t Close the Door on “Boomerang” Employees

Former employees who leave and then return — so-called “boomerang” employees — are an increasingly valuable source of talent. Among their advantages:

they’re familiar with your operations and culture, know many of your current employees and clients, and may require little or no training to start making contributions.

How do you recruit boomerang employees back to your company? Make it clear that you are offering interesting and challenging work, coupled with fair arrangements, while it is available. A variety of work arrangements can help people reconnect with your organization: individualized work schedules, mobile work and telecommuting, leave-of-absence programs, and cyclic or project-based work.

Structure the exit process to facilitate re-entry and build a flexible network of talent possibilities.

Adapted from “Never Say Goodbye to a Great Employee” by Tammy Erickson.

“Sometimes walking away has nothing do with weakness, and everything to do with strength. We walk away not because we want others to realize our worth and value, but because we finally realize our own.”

— Robert Tew

Courage is the quality of mind or spirit that enables a person to face difficult situations.

“Two roads diverged in a wood, and I—I took the one less traveled by, And that has made all the difference.”

Robert Frost (1874-1963);
poet

@nayyarahmad: Mr. Zaka Ashraf must thank his stars that our PM, Mr. Nawaz Sharif didn’t sack him, while he was on board the … http://t.co/pzHWknc2AH

Three Tips for Motivating Your Customer Service Team

Scripting exactly what customer service employees should do in every situation drains the initiative out of even the most highly motivated workers. But when you set up a system that enables you to trust your employees to exercise their own judgment and learn from their experience, they may well deliver a far better customer experience.

Establish guardrails. People handling calls should understand where they have latitude and where they don’t. Within those guardrails, your team should be free to exercise judgment.

Seek feedback. Ask customers for feedback after each transaction. Circulate the comments to team leaders so they can see where they’re succeeding, where they still have work to do, and what, specifically, your customers point out.

Coaching and support. Free your supervisors and experienced customer care professionals from some tasks so they can devote time to coaching and getting new hires get up to speed.

Adapted by HBR from “Leading by Letting Go” by Rob Markey.

Mr. Zaka Ashraf must thank his stars that our PM, Mr. Nawaz Sharif, didn’t sack him, while he was on board the return flight to Pakistan.

At least, Zaka Ashraf was allowed to land.

This is called learning by experience..!