Loud Thinking

Posts Tagged ‘My Views’

Spread Digital Expertise With Smart Rewards

The days of the webmaster holding the keys to digital kingdom are long gone; today, most of your people need digital knowledge. Actively reward people who promote others’ digital learning by hiring people with the ability to explain the tools, value, and methods of digital strategy to people who otherwise may not use or fully understand them. And find ways to reward those behaviors, like spot bonuses, high profile projects, or formal recognition programs. You can also identify a knowledge-sharing goal as a key performance indicator of project success by asking, “How did people working on this project advance their digital capability?” Finally, remind the entire team that successful enablement is its own reward — the more digital skills are distributed, the more the digital team can focus on higher-value work.

Adapted by HBR from “Four Ways to Scale Digital Capabilities Beyond Your Team” by Perry Hewitt.

SHABASH PMLN… SHABASH SHAHBAZ SHARIF… For Enhancing the image of Pakistan

To fight corruption, Beijing should look to Pakistan
Posted on 22 February 2014
Categories: Business & Economy, News Watch, Opinion

Professor Dan Hough is the director of the Sussex Centre for the Study ofCorruption at the University of Sussex, UK. In a recent article published by the ”South China Morning Post,” Mr Hough suggests that China should empower citizens to report bribery, as the Punjab government has done in Lahore, Pakistan. ”..The Pakistan system clearly can’t simply be transposed on to the whole of China. It does, however, have the advantage of empowering citizens to take action…”
– Complete article is copied below for your reading:
“To fight corruption, Beijing should look to Pakistan”
– by Professor Dan Hough
PUBLISHED : Tuesday, 18 February, 2014
The Independent Commission Against Corruption is 40 this year. But any suggestion that the ICAC model can be transferred to mainland China is wide of the mark. If Chinese officials want to seriously tackle corruption, then they are going to have come up with more innovative ideas than that.
The ICAC has a formidable reputation. A recent scandal about the inflated expenses of Timothy Tong Hin-mingmay have caused a degree of consternation at home, but when anti-corruption agencies are discussed outside Hong Kong, it is never long before the “ICAC model” is mentioned.
The ICAC is the Rolls-Royce of anti-corruption agencies. It therefore shouldn’t be too much of a surprise when questions are asked about what the mainland can learn from the ICAC’s experience. Given the way contemporary China works, the answer to this question is straightforward: depressingly little.
If an ICAC-like agency were to have any traction in Beijing, then China’s entire system of governance would have to be reshaped and remoulded. It would have to be given an independence that would place it above and (far) beyond the Central Commission for Discipline Inspection. It would need to have strong leadership and ample resources. And, most importantly, it would need to be free from political interference. With the best will in the world, any mainland ICAC is not going to be granted these things.
Practical moves to tackle corruption in China will therefore have to begin from rather different starting points. One such method is to genuinely empower citizens to report on any incidences of corruption that they’ve experienced. All anti-corruption campaigns claim to want to empower citizens, but very few do so in anything more than a superficial way.
One approach that might have mileage on the mainland, however, can be found in Punjab, Pakistan. Corruptionin land transactions in particular reached such proportions in Lahore that the chief minister, Shahbaz Sharif, introduced a system, the Citizen Feedback Model, that would enable people to report corrupt transactions. The authorities created a platform to send a text to citizens who had dealings with local government offices, asking them about the quality of the service they had received, and, most pressingly, whether they had been asked to pay a bribe.
Over 2.1 million text messages have been dispatched since 2010 and over 8,000 cases of corruption have been reported. From that, officers can create so-called heat maps, illustrating where bribes tend to be demanded and how much has generally been paid.
The information isn’t there solely to enable law enforcement to arrest corrupt public servants; the aims are more subtle. On the one hand, public servants who are suspected of feathering their own nests can be tested out by so-called “mystery customers”. Corrupt officials can then be caught in the act. On the other hand, the very knowledge that the text message service exists is hopefully enough to channel the minds of some potential bribers. The system therefore has both carrots and sticks in it, as well as a degree of subtlety.
The Pakistan system clearly can’t simply be transposed on to the whole of China. It does, however, have the advantage of empowering citizens to take action. It also doesn’t go against the ethos of the current anti-corruption drive.
One thing successful anti-corruption work has to do is under-promise in the hope of over performing. All too frequently, anti-corruption campaigns do the opposite in practice; over promise but ultimately underachieve. Lahore’s experiment might be one small way that China could begin to make progress.

“We do not believe in ourselves until someone reveals that deep inside us something is valuable, worth listening to, worthy of our trust, sacred to our touch. Once we believe in ourselves we can risk curiosity, wonder, spontaneous delight or any experience that reveals the human spirit.”

— E.E. Cummings

“The only things you can take with you when you leave this world are the things you’ve packed inside your heart.”

“We do not believe in ourselves until someone reveals that deep inside us something is valuable, worth listening to, worthy of our trust, sacred to our touch. Once we believe in ourselves we can risk curiosity, wonder, spontaneous delight or any experience that reveals the human spirit.”

— E.E. Cummings

“You wouldn’t worry so much about what others think of you if you realized how seldom they do.”

— Eleanor Roosevelt

Make Email More Efficient with Built-In Rules

A mail rule tells your email program how to handle certain kinds of messages. Each rule is made up of two parts: the criteria that determine whether a particular message will trigger a rule, and the action or actions that run once the rule is triggered. Rules can have a dramatic effect on your email efficiency. For example, set up a “scheduling” rule to shunt all scheduling requests, meeting invitations, and meeting acceptances to a separate folder for review once or twice a day. You can even write your rule with exceptions so that anything marked urgent lands in your inbox, not your “scheduling” folder.

Adapted by HBR from Work Smarter, Rule Your Email by Alexandra Samuel.

I’ve learnt…..that being kind
is more important than being right.

Mentoring is to support, encourage and teach others.

“It is not what you do for your children, but what you have taught them to do for themselves, that will make them successful human beings.”

Ann Landers (1918-2002);
advice columnist