Loud Thinking

Archive for the ‘My Views’ Category

“Hope lies in dreams, in imagination and in the courage of those who dare to make dreams into reality.”

Jonas Salk –

“The secret of getting ahead is getting started. The secret of getting started is breaking your complex overwhelming tasks into small manageable tasks, and starting on the first one.”

— Mark Twain

Waiting at Jinnah International Airport Karachi, for boarding of PK304 scheduled for departure for Lahore at 4 PM.

“Today I choose life. Every morning when I wake up I can choose joy, happiness, negativity, pain… To feel the freedom that comes from being able to continue to make mistakes and choices — today I choose to feel life, not to deny my humanity but embrace it.”

— Kevyn Aucoin

Mother Teresa was right when she said, “We need to find God, and he cannot be found in noise and restlessness. God is the friend of silence. See how nature – trees, flowers, grass- grows in silence; see the stars, the moon and the sun, how they move in silence… We need silence to be able to touch souls.”

Yasmin Aftab Ali

Overcoming is to prevail over a struggle or conflict.

“Hardships often prepare ordinary people for an extraordinary destiny.”

C.S. Lewis (1898-1963);
writer, theologian, scholar

“Clouds come floating into my life, no longer to carry rain or usher storm, but to add color to my sunset sky.”

— Rabindranath Tagore

Motivate Your Customer-Experience Team

Outstanding customer experience requires motivated, empowered frontline employees. To engage your customer-experience team and motivate them to provide an exceptional customer experience:

Hire for attitude, not aptitude — and then reinforce attitude. To get friendly service, hire friendly people. Recruit frontline staff with a natural service bent by conducting group interviews. Seeing how applicants interact with one another will help you assess their communication and people skills.

Focus on purpose, not rules. Rules are necessary, but they go only so far. To motivate employees and give meaning to their work, define your company’s purpose: a succinct explanation of the intended customer experience that resonates at an emotional level. When you set clear expectations and trust your people to do their jobs, they’ll feel valued and empowered – and they’ll go that extra mile through passion, not compliance.

Adapted from “The Secret to Delighting Customers” by Dilip Bhattacharjee, Bruce Jones, and Francisco C. Ortega.

“Never try to impress a woman, because if you do she’ll expect you to keep up the standard for the rest of your life.”

— W. C. Fields