Loud Thinking

Posts Tagged ‘My Views’

Motivate Your Customer-Experience Team

Outstanding customer experience requires motivated, empowered frontline employees. To engage your customer-experience team and motivate them to provide an exceptional customer experience:

Hire for attitude, not aptitude — and then reinforce attitude. To get friendly service, hire friendly people. Recruit frontline staff with a natural service bent by conducting group interviews. Seeing how applicants interact with one another will help you assess their communication and people skills.

Focus on purpose, not rules. Rules are necessary, but they go only so far. To motivate employees and give meaning to their work, define your company’s purpose: a succinct explanation of the intended customer experience that resonates at an emotional level. When you set clear expectations and trust your people to do their jobs, they’ll feel valued and empowered – and they’ll go that extra mile through passion, not compliance.

Adapted from “The Secret to Delighting Customers” by Dilip Bhattacharjee, Bruce Jones, and Francisco C. Ortega.

“Never try to impress a woman, because if you do she’ll expect you to keep up the standard for the rest of your life.”

— W. C. Fields

Common-Ground is finding similarities in interests with others.

“At the heart of each of us, whatever our imperfections, there exists a silent pulse of perfect rhythm, which is absolutely individual and unique, and yet which connects us to everything else.”

George Leonard (1923-2010);
American writer

On way to Allama Iqbal International Airport Lahore for visit to Karachi via PIA flight PK 303

Gains of the big 3 in the today’s ICC meet at Dubai – Eat more sugar cane

A Times of India Report.

DUBAI: In a landmark move that will change the global structure of cricket administration, the BCCI’s status as the most influential cricketing body in the world was on Tuesday formally acknowledged with bulk of its demands being “unanimously” passed at the ICC executive board meeting.

While the ‘Position Paper’ was not tabled and exact percentage of revenue sharing was also not revealed, the decisions taken would certainly make BCCI happy as they would now largely control world cricket’s governing body along with England and Wales Cricket Board (ECB) and Cricket Australia (CA) for company.

A press release issued by ICC after the conclusion of the first day’s events states: “Recognition of the need for strong leadership of the ICC, involving leading Members, which will involve BCCI taking a central leadership responsibility”.

While BCCI’s demand for immunity of the ‘Big Three’ in a two-tier Test format was ruled out, they had their way in deciding the exclusive bi-lateral series agreements from 2015-2023.

The release also states: “The establishment of an Executive Committee (ExCo) and Financial & Commercial Affairs Committee (F&CA) to provide leadership at an operational level, with five members, including BCCI, CA and ECB representatives.”

The decks were also cleared for BCCI president N Srinivasan to become the chairman of the ICC Board with effect from June 2014 as the first chairman will be from BCCI. Similarly, a Cricket Australia representative will be the chairman of the Executive Committee (EX-Co) while the ECB representative will be head of Finance and Commercial Affairs (F&CA) committee.

BCCI also had their way in doing away with the proposed World Test Championship as the Champions Trophy (50-over format) will stay on with three ICC tournaments being organized in every four years.

The ICC board also decided to create a ‘Test Cricket Fund’ from which all other members (excluding BCCI, CA, ECB) will be equally paid to encourage Test cricket.

Syed Nayyar Uddin Ahmad

Lahore.

Unanimous Surrender at the ICC..?

Mr. Zaka Ashraf, chairman PCB must explain to the nation why he accepted the below mentioned “Big Three” dictatorship of India, England and Australia to rule the ICC, as stated (4 times) by the ICC press release that these points were agreed “UNANIMOUSLY”.

If Mr. Zaka Ashraf is denying the version of the ICC that it was not unanimously agreed at the today’s ICC meet, PCB must issue a clear cut rebuttal exposing the lie of the ICC.

Full text of media release after ICC Board meeting on January 28

First day of ICC Board meeting concludes with unanimous support for key principles.

The first day of the International Cricket Council’s Board meetings concluded in Dubai today with unanimous support for a set of principles relating to the future structure, governance and financial models of the ICC.

The ICC Board unanimously supported the following principles:

There will be an opportunity for all Members to play all formats of cricket on merit, with participation based on meritocracy; no immunity to any country, and no change to membership status.
A Test Cricket Fund paid equally on an annual basis to all Full Members (except the Board of Control for Cricket in India, Cricket Australia and the England and Wales Cricket Board) will be introduced to encourage and support Test match cricket.
A larger percentage from the increasing Associate Members’ surplus will be distributed to the higher performing non-Full Members.
Mutually agreed bi-lateral FTP Agreements which will be legally binding and bankable and will run for the same period as the ICC commercial rights cycle (2015-2023).
Recognition of the need for strong leadership of the ICC, involving leading Members, which will involve BCCI taking a central leadership responsibility.
A need to recognise the varying contribution of Full Members to the value of ICC events through the payment of ‘contribution costs’.
The establishment of an Executive Committee (ExCo) and Financial & Commercial Affairs Committee (F&CA) to provide leadership at an operational level, with five members, including BCCI, CA and ECB representatives. Anybody from within the Board can be elected to Chair the Board and anybody from within ExCo and F&CA can be elected to Chair those Committees. With the ICC undergoing a transitional period that includes a new governance structure and media rights cycle, this leadership will be provided for two years from June 2014 by: a BCCI representative to Chair the ICC Board, a CA representative to Chair the ExCo and an ECB representative to Chair the F&CA.
A new company will be incorporated to tender future commercial rights for ICC events. There will be three major ICC events in each four-year cycle, including the ICC Champions Trophy which will replace the ICC World Test Championship.
ICC will utilise a more efficient operating model for all ICC events, with a simplified accounting model across ICC income and expenditure to help better manage ICC administrative and event costs.
ICC President Alan Isaac said: “This is an important time for world cricket and it is extremely encouraging that the ICC Board has unanimously supported a set of far-reaching principles that will underpin the long-term prosperity of the global game.

“These principles emphasise the primacy of Test cricket and that for the first time in cricket’s history participation will be based entirely on meritocracy, giving everyone powerful incentives to play better cricket and develop better cricketers.

“There is more work to be done by the Members in developing their schedules of bilateral cricket while at the ICC we need to work through the detail of the manner in which these principles will be implemented.

“Extensive work will now be undertaken in advance of a follow-up Board meeting next month.”

Mr Isaac also expressed his disappointment with the misconceptions that had been created as a result of a draft position paper produced by three ICC Members being leaked.

“Several months ago I encouraged BCCI, CA and ECB to enter into a constructive dialogue together to help resolve some of the key commercial and governance issues facing the game. These leading cricket nations have worked tirelessly to produce a document which provided the basis for the past few weeks of extremely constructive discussions.

“It is obviously very disappointing that a draft position paper from these Members was leaked as this prompted a debate that ignored the ongoing negotiations between all Members and led to unwarranted criticism of many of those involved in the process.

“The principles agreed today provide clear evidence that through the course of further discussions over the coming weeks we can be increasingly confident in achieving consensus.”

David Richardson, the ICC Chief Executive, added: “An enormous amount of effort has gone into developing a comprehensive set of proposals that include input from all Members.

“The Board has held some very constructive, inclusive, wide-ranging and far-reaching discussions and I am looking forward to bringing to fruition some of the principles that have been proposed and accepted in relation to the cricketing structures of the global game.”

Syed Nayyar Uddin Ahmad

Lahore.

Mr. Zaka Ashraf must explain to the nation why he accepted the below mentioned “Big Three” dictatorship of India, England and Australia, as stated by the ICC press release that these points were agreed “UNANIMOUSLY”.

Full text of media release after ICC Board meeting on January 28

First day of ICC Board meeting concludes with unanimous support for key principles.

The first day of the International Cricket Council’s Board meetings concluded in Dubai today with unanimous support for a set of principles relating to the future structure, governance and financial models of the ICC.

The ICC Board unanimously supported the following principles:

There will be an opportunity for all Members to play all formats of cricket on merit, with participation based on meritocracy; no immunity to any country, and no change to membership status.
A Test Cricket Fund paid equally on an annual basis to all Full Members (except the Board of Control for Cricket in India, Cricket Australia and the England and Wales Cricket Board) will be introduced to encourage and support Test match cricket.
A larger percentage from the increasing Associate Members’ surplus will be distributed to the higher performing non-Full Members.
Mutually agreed bi-lateral FTP Agreements which will be legally binding and bankable and will run for the same period as the ICC commercial rights cycle (2015-2023).
Recognition of the need for strong leadership of the ICC, involving leading Members, which will involve BCCI taking a central leadership responsibility.
A need to recognise the varying contribution of Full Members to the value of ICC events through the payment of ‘contribution costs’.
The establishment of an Executive Committee (ExCo) and Financial & Commercial Affairs Committee (F&CA) to provide leadership at an operational level, with five members, including BCCI, CA and ECB representatives. Anybody from within the Board can be elected to Chair the Board and anybody from within ExCo and F&CA can be elected to Chair those Committees. With the ICC undergoing a transitional period that includes a new governance structure and media rights cycle, this leadership will be provided for two years from June 2014 by: a BCCI representative to Chair the ICC Board, a CA representative to Chair the ExCo and an ECB representative to Chair the F&CA.
A new company will be incorporated to tender future commercial rights for ICC events. There will be three major ICC events in each four-year cycle, including the ICC Champions Trophy which will replace the ICC World Test Championship.
ICC will utilise a more efficient operating model for all ICC events, with a simplified accounting model across ICC income and expenditure to help better manage ICC administrative and event costs.
ICC President Alan Isaac said: “This is an important time for world cricket and it is extremely encouraging that the ICC Board has unanimously supported a set of far-reaching principles that will underpin the long-term prosperity of the global game.

“These principles emphasise the primacy of Test cricket and that for the first time in cricket’s history participation will be based entirely on meritocracy, giving everyone powerful incentives to play better cricket and develop better cricketers.

“There is more work to be done by the Members in developing their schedules of bilateral cricket while at the ICC we need to work through the detail of the manner in which these principles will be implemented.

“Extensive work will now be undertaken in advance of a follow-up Board meeting next month.”

Mr Isaac also expressed his disappointment with the misconceptions that had been created as a result of a draft position paper produced by three ICC Members being leaked.

“Several months ago I encouraged BCCI, CA and ECB to enter into a constructive dialogue together to help resolve some of the key commercial and governance issues facing the game. These leading cricket nations have worked tirelessly to produce a document which provided the basis for the past few weeks of extremely constructive discussions.

“It is obviously very disappointing that a draft position paper from these Members was leaked as this prompted a debate that ignored the ongoing negotiations between all Members and led to unwarranted criticism of many of those involved in the process.

“The principles agreed today provide clear evidence that through the course of further discussions over the coming weeks we can be increasingly confident in achieving consensus.”

David Richardson, the ICC Chief Executive, added: “An enormous amount of effort has gone into developing a comprehensive set of proposals that include input from all Members.

“The Board has held some very constructive, inclusive, wide-ranging and far-reaching discussions and I am looking forward to bringing to fruition some of the principles that have been proposed and accepted in relation to the cricketing structures of the global game.”

“Happiness is not in our circumstances, but in ourselves. It is not something we see, like a rainbow, or feel, like the heat of the fire. Happiness is something we are.”

John B. Sheerin –

Mr. Imran Khan Niazi Sahab, your SILENCE on the big 3 of the ICC to hijack world cricket is not only very strange but DEAFENING, as well.

However, even of you say something on the ICC crisis, it will be too late, as they are already huddled today for the crucial meeting.

Anyway, we expected from a thundering response for safeguarding the Pakistani interest and the interest of the world cricket.